70 503 Service Design 1(SD)

Prerequisites

Passed foundation level courses at AHO or relevant and equivalent education (bachelor)

Course content

Services and service design. Facilitating, co-design. Service design in a business context. Visualisation and communication.

Learning outcomes

Kunnskaper

Ved gjennomført studium skal studenten; Be able to describe the difference between products and services and what it means to design a service. Use the AT-ONE method to facilitate workshops in projects. Visualise. Take a proactive role in a team to front service design thinking. Be able to describe how design can affect strategic thinking in a company. Be proffesional in collaboration with project partners and teams.

Ferdigheter
Ved gjennomført studium skal studenten; sette seg inn i en problemstilling, plan the work process and through cross diciplinary workcome up with concepts for an improved or new service. The student should be able to communicate ideas and concepts visually.

Generell kompetanse
Ved gjennomført studium skal studenten;
The students will form "service design consultancies" and work in teams as proffesionals with one or several business partners throughout the whole semester.

Working and learning activities

1. Introduction to services and service design. methods for facilitating workshops. Introduction to the AT-ONE process.
2. Projects with business partners, run workshops with partners.
3. Evidencing and prototyping of concepts for our partners.

Professor in charge

Researcher Berit Lindquister

Assessment

Assessment Date Duration Grade scale Oral examination
Prosjektoppgave Group Pass / Fail
Prosessvurdering underveis Individual Pass / Fail
Rapport Group

Reading lists / teaching materials

 

Clatworthy, S. (2014). How to design better services. In O. Arkitektur- og designhøgskolen i & O. N. E. At (Eds.). Oslo: Arkitektur- og designhøgskolen i Oslo.

This is service design thinking: basics, tools, cases. (2010). Amsterdam: BIS Publishers.

Designing services with innovative methods. (2009). Helsinki: University of Art and Design Helsinki.

Parker, S. (2006). The journey to the interface: how public service design can connect users to reform. London: Demos.

Grönroos, C. (2000). Service management and marketing: a customer relationship management approach (2nd ed. ed.). Chichester: Wiley.